Trouble Shooting; Problem; Diagnostics/Solution; Advices - Bezzera MATRIX Manual De Instrucciones

BEZZERA MATRIX-DUO
MOD.

7 - TROUBLE SHOOTING

Problem

No distribution of steam from
specific tube
Leaks from filter holder
Difficulty in placing the filter
holder on the attachment ring
Abnormal position of filter
holder once placed on the unit.
Coffee flow is less than usual

Diagnostics/Solution

The steam tube nozzle is blocked;
unblock it using a pin. This prob-
lem is linked to the fact that the
tip of the nozzle enters the milk.
Possible causes:
1 - The seal under the cup is
worn or encrusted.
2 - The filter holder is placed in-
correctly on the unit.
The problem may be caused by
the excessive dose of coffee in
the filter holder.
Once locked onto the unit, the
filter holder handle is further to
the right than usual. The seal un-
der the cup is worn.
Coffee comes out in drops, dis-
tribution time is too long and the
quality of the coffee is not good,
it has a dark cream.
Possible causes:
1 - The coffee has been ground
too finely.
2 - The coffee in the filter holder
is pressed down too hard.
3 - Too much coffee has been
placed in the filter holder.
4 - The unit shower is blocked.
5 - The filter in the filter holder is
blocked.
6 – The pressure supplied by the
pump is low (< 9 bar – 0.9
MPa) or null.
58

Advices

Clean the steam spout after
each use.
Clean with the brush provided.
If the problem should arise
again, call a specialised tech-
nician.
Reduce the amount of coffee
in the filter holder. (Standard
doses for filters are 6 grams
per dose).
Call a specialised technician to
replace the seal under the cup.
In cases 1-2-3, the problem
can be solved by adjusting the
grinding and/or dosage of the
coffee.
In cases 4-6, a technician must
be called.
In case 5, clean the filter or re-
place it.