Troubleshooting - Lutron QS Guía De Instalación Y Funcionamiento

Troubleshooting

Symptom
Unit does not power up
Circuit breaker is tripping
Integral (direct-wired) contact closure input does not
work
QS devices on link are not working
Timeclock events do not occur
Sunrise or sunset events do not occur at the correct
time
Security lockout from programming mode
Window treatment EDU (electronic drive unit) will not
move
Shade button group will not control any window
treatment
Window treatment EDU does not fully open or fully
close
Window treatment moves in the opposite direction
when raise/lower buttons are pushed
Shade button group does not operate all the window
treatments it is assigned to
Window treatments in a room move on their own
®
Possible Causes
Circuit Breaker is off
Miswire
System short circuited
Miswire
Input CCI signal is not received
Unit is in wrong CCI mode and/or type
Miswire or loose connection on QS link
QS device programming is incorrect
Timeclock is disabled
Time/date is not set correctly
Location is not set correctly
Holiday schedule is in effect
Security password set incorrectly
EDU is not powered
Window treatment fabric is caught on something
EDU is not assigned to a shade button group
All limits are set to the same height
Communications link is not wired to the EDU
EDU has been unassigned from shade button group
Limits have been set incorrectly
Window treatment fabric is caught on something
Open and close limits have been reversed
EDU has been unassigned from shade button group
All limits are set to the same height
EDU is not wired correctly
Shade button group is not wired correctly
EDUs are assigned to a shade button group in
another room
Remedy
Switch circuit breaker on
Verify wiring to unit and loads
Find and correct shorts
Check wiring on contact closure input
Verify the input device is operating properly
Change to correct CCI mode and/or type for your application
Verify QS link wiring to all devices
Verify the functionality and programming on the QS devices
Enable the timeclock
Set the time/date
Set the latitude and longitude of the unit's location
Normal schedule will resume when the holiday ends
Call Lutron Technical Support to reset password
Connect power to EDU
Check and unbind window treatment fabric
Assign the EDU to a shade button group
Verify limit settings
Check and wire the EDU link
Reassign the EDU to the shade button group
Set limits correctly
Check and unbind window treatment fabric
Set limits correctly
Reassign the EDU to the shade button group
Verify limit settings
Check and rewire EDU
Check and rewire shade button group
Reassign the EDU to the correct shade button group
QS Timeclock Installation and Operation Guide 23