Troubleshooting Guide - Lutron HomeWorks HRP5-120 Instrucciones Para La Instalación Y Para El Uso

Troubleshooting Guide

Symptom
LCD Display is blank
RF controls not communicating with RF Processor
RF Processor functions intermittently
RF Processor not communicating with other processors on
Inter-Processor Link
RF Processor will not accept uploads
RF Processor does not respond in HomeWorks Utility Terminal
Menu
10
Cause and Action
LCD is shut off.
• Press any key to restore the LCD.
No power available to RF Processor.
• Make sure adapter is plugged in.
• Faulty adapter.
• Check to make sure circuit breaker is not tripped or OFF.
No power available to unit.
• Make sure adapter is plugged in.
• Faulty adapter.
RF Processor not within 30 ft (9 m) of controls.
• Place processor within 30 ft (9 m) of RF controls.
RF Processor not within 30 ft (9 m) of controls.
• Place processor within 30 ft (9 m) of RF controls.
RF Processor in boot mode.
• All configuration DIP switches should be in the OFF (left) position for
normal operation.
No power to RF Control
• Check circuit breaker.
• Check FASS on RF Dimmers/Switches and their Accessory Controls.
• Replace batteries in battery-powered controls.
RF Controls not addressed.
• See the HomeWorks Illumination Software online help for addressing
details.
RF Processor has no database.
• Upload database to RF Processor.
Link miswired.
• Check wiring to make sure it agrees with installation instructions and
wiring diagrams.
• Be sure to use only the blue terminal block provided with the processor.
Link Terminator missing or miswired.
• Make sure that a Link Terminator has been installed across terminals 3
and 4 on the first and last processors on the
Inter-Processor Link. If LT-1s are not available, a 1/2 Watt resistor
(100-150 Ohms) may be used. See Low-Voltage (Class 2/PELV)
Wiring Diagram on page 5.
• Check to make sure that the numbers on the link terminator agree with
the terminal numbers they are wired to.
RF Processor in boot mode.
• All configuration DIP switches should be in the OFF (left) position for
normal operation.
Inter-Panel Link miswired.
• Check wiring to make sure it agrees with installation instructions and
wiring diagrams.
• Be sure to use only the blue terminal block provided with the processor.
Faulty RS-232 connection.
• Make sure cable is a standard serial cable with all 9 pins straight
through.
COM Port settings incorrect.
• Verify COM Port settings in the HomeWorks Illumination Software.
Terminal prompt has been disabled.
• Type "prompton" (without quotes) in the HomeWorks Illumination
Software Terminal Menu to enable the prompt.