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Troubleshooting
Problem
Burner will not light using ignitor
Burner will not light with match
Sudden drop in gas flow or reduced flame height
Irregular flame pattern, flame does not run the
full length of burner
Flame is yellow or orange
Flame blow out
Flare-up
Persistent grease fire
Flashback (fire in burner tube(s))
Inside of lid is peeling (like paint peeling)
Outdoor LP Gas Barbecue Grill Model No. GBC1355W / BY13-101-001-13
Possible Cause
LP gas tank valve is closed
LP gas tank is low or empty
LP gas leak
Battery needs to be changed
Wires or electrode covered with cooking residue
Electrode and burners are wet
Electrode cracked or broken - sparks at crack
Wire loose or disconnected
Wire is shorting (sparking) between ignitor and electrode Replace ignitor wire/electrode assembly
Bad ignitor
No gas flow
LP gas tank is low or empty
LP gas leak
Coupling nut and regulator not fully connected
Obstruction of gas flow
Disengagement of burner to valve
Spider webs or insect nest in venturi
Burner ports clogged or blocked
Out of gas
Excess flow; safety device may have been activated
Burner ports are clogged or blocked
New burner may have residual manufacturing oils
Spider webs or insect nest in venturi
Food residue, grease, etc.
Poor alignment of valve to burner venturi
High or gusting winds
Low on LP gas
Excess flow valve tripped
Grease buildup
Excess fat in meat
Excessive cooking temperature
Grease trapped by food buildup around burner system
Burner and/or burner tubes are blocked
The lid is stainless steel, not painted
The lid is coated/painted
For more assistance please visit us online at www.BlueRhino.com or call 1.800.762.1142.
Prevention/Cure
Make sure regulator is securely attached to the LP gas tank, turn LP gas tank
valve to "OPEN"
Replace, refill, or exchange LP gas tank
1. Turn LP gas tank valve to "CLOSED"
2. Wait 5 minutes for gas to clear
3. Follow "Checking for Leaks" in the owner's manual
Replace the "AA" battery (follow assembly step for inserting battery)
Clean wire and/or electrode with rubbing alcohol
Wipe dry with cloth
Replace electrode
Reconnect wire or replace electrode/wire assembly
Replace ignitor
Check if LP gas tank is empty
A. If empty, replace, refill or exchange
B. If LP gas tank is not empty, refer to "Sudden drop in gas flow or reduced
flame height"
Replace, refill, or exchange LP gas tank
1. Turn LP gas tank valve to "CLOSED"
2. Wait 5 minutes for gas to clear
3. Follow "Checking for Leaks" in the owner's manual
Turning the coupling nut about one-half to three quarters additional turn until
solid stop. Tighten by hand only-do not use tools.
1. Clear burner tubes
2. Check for bent or kinked hose
Reengage burner and valve
Clean venturi and burner tube
Clean burner ports
Replace, refill, or exchange LP gas tank
1. Turn control knobs to " OFF"
2. Wait 30 seconds and light grill.
3. If flames are still too low, reset the excessive flow safety device:
a. Turn control knob(s) " OFF"
b. Turn LP gas tank valve to "CLOSED"
c. Disconnect regulator
d. Turn control knobs to (HIGH)
e. Wait 1 minute
f. Turn control knobs to " OFF"
g. Reconnect regulator and leak check connections
h. Light grill per "Lighting Instructions"
Clean burner ports
Burn grill for 15 minutes on
(HIGH) with the lid closed
Clean venturi
Clean burner
Assure burner venturi is properly engaged with valve
Do not use grill in high winds
Replace, refill, or exchange LP gas tank
Refer to "Sudden drop in gas flow or reduced flame height"
Remove and clean all grill parts per "Cleaning and Care" instructions in the
owner's manual
Trim fat from meat before grilling
Adjust (lower) cooking temperature
1. Turn control knobs to " OFF"
2. Turn LP gas tank valve to "CLOSED"
3. Leave lid in closed position and let fire burn out
4. After grill cools, remove and clean all parts per "Cleaning and Care"
instructions in the owner's manual
Clean burners and/or burner tubes
Baked on grease buildup has turned to carbon and is flaking off, clean
thoroughly per "Cleaning and Care" instructions in the owner's manual
• This can be from baked on grease buildup that has turned into carbon and is
flaking off
• Clean thoroughly per "Cleaning and Care" instructions in the owner's manual
• After cleaning, if you can see steel, please call Customer Care at
1.800.762.1142
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