Information we need
Please give a complete description of the problem, and include:
Matrox card serial number, model number, revision number, BIOS number, driver type
and version, and memory address at which the Matrox card is installed. For some of
this information, in Windows 95, right-click the desktop background, then click the
menu item
Properties
Computer brand name, system BIOS manufacturer and version number or date, bus
type, model, processor speed, and amount of memory. For system information in
Windows 95, right-click the
click the
Properties
Monitor brand and model name.
Operating system (Windows 95) and version – if you're using a memory manager, its
brand and version. Also, list any memory-resident programs in use.
If you're using a network, its brand and version.
Brand and model of any other cards and devices installed on your system.
We may need to know the contents of your autoexec.bat, config.sys, win.ini and
system.ini files.
Program specific problems
If a problem appears with a specific program, please give us the following information:
Display settings (color palette, display resolution, and so on) applied when the
problem occurs.
Program name and version. Name any add-on packages you're using.
12
(ENGLISH)
tab.
Information
My Computer
menu item.
icon on your desktop background, then