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8. TROUBLESHOOTING

If you feel that your device is not operating correctly, please refer to the following suggestions. If the problem
persists, please consult your healthcare provider.
Do not attempt to repair the device yourself.
Problem
I cannot turn the pressure
on or off
Insufficient air is delivered
from the device
"Error" is displayed on the
Home Screen of the device
AlarmTunes does not work
The Heater-Plate and/or
Water Chamber base is warm
to the touch even though the
device isn't being used
I think my Water Chamber
is leaking because there is
a build-up of water on the
Heater-Plate
I don't think my humidifier
is working
The InfoUSB symbol
is
flashing on the Home Screen
I can't select anything on the
Menu System
The device seems noisy; there
is a hissing noise coming from
the device
Possible Cause
The selection circle may not be at the 12 o'clock
position.
The Chamber Lid may not be correctly fitted
to the device. Ensure the Water Chamber is in
the device.
An error may have been detected with the
device.
The Alarm may be set to "off".
The Alarm may be set to "buzzer".
F&P Studio software may not have been installed.
The Alarm volume may not be set loud enough.
The InfoUSB may not be inserted all the way into the
USB port.
The power supply is located directly underneath
the Heater-Plate and in standby mode generates
approximately 5 W of power, which causes the
feeling of warmth. The Water Chamber is also fully
insulated by the device which can cause heat to be
retained. This is perfectly normal and should not
cause concern.
After therapy the device will cool, which may
result in condensation forming inside the Water
Chamber and pooling on the heater plate.
Flight mode may be activated. When Flight
Mode is activated the humidity output will be
significantly reduced. Check the Humidity setting
is at 4 or above. Check your Water Chamber as
it may be empty.
The InfoUSB may not be inserted correctly.
The screen lock may have activated after
10 minutes of therapy or no-use.
The Chamber Lid may not be properly fitted,
causing air to leak.
Turn the selection circle to the 12 o'clock position and press
the SmartDial to turn the pressure on or off.
Refer to Section 1, Part 1.
Turn the SmartDial to the User Preferences
press to enter. Turn the SmartDial again to access the
Error Code
contact your healthcare provider for further instructions.
Refer to Section 1, Part 2 for instructions on the Alarm
Setting.
Once F&P Studio software has been installed onto your
computer and your favorite songs selected, download
onto your InfoUSB and then ensure the InfoUSB is
inserted into the USB Port of the device.
If concerned about overheating, unplug the device from
the power supply when it is not being used.
Before each use remove the Water Chamber and dry the
basin of the device with a cloth. If the water build-up
becomes excessive, please contact your healthcare
provider.
To disable the Flight Mode, turn the dial to the User
Preferences
and press to enter. Turn to select OFF and press
to accept the change. Refer to Section 1, Part 2 for more
information on the humidity controls.
Take the InfoUSB completely out of the USB port, then
insert again until it clicks.
Turn the SmartDial 180° to unlock the Menu System.
Remove the Chamber Lid and replace again so that it
is completely flush with the device, by following the
instructions set out in Section 1.
A - 15
Solution
setting and
. Record the number displayed and
Setting and press to enter. Turn to select

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