Problem
Heater produces un-
wanted odors.
Heater shuts off in use
(ODS operates).
Gas odor exists even
when control knob is in
OFF position.
Moisture/condensation
noticed on windows.
Purchase these heater accessories from your local dealer. If they can not supply these acces-
sories, contact SHM International, Corp. at 1-800-229-5647 for information.
EQUIPMENT SHUTOFF VALVE
RMH-120-00088 For all models. Equipment
shutoff valve with 1/8" NPT tap.
• pilot will not stay lit
• burners will have delayed ignition
• fireplace will not produce specified heat
• propane/LP gas supply might be low (propane/LP units only)
You may feel your gas pressure is too low. If so, contact your local gas supplier.
You may have further questions about installation, operation, or troubleshooting. If so, contact
SHM International, Corp. at 1-800-229-5647.
When calling, please have your model and serial numbers of your heater ready.
200211-01A
TROUBLESHOOTING
Possible Cause
1. Heater is burning vapors from
paint, hair spray, glues, etc.
See IMPORTANT statement,
page 24.
2. Gas leak. See Warning State-
ment at the top of page 24.
3. Low fuel supply (propane/LP
gas only).
1. Not enough fresh air is avail-
able.
2. Low line pressure.
3. ODS/pilot is partially clogged.
1. Gas leak. See Warning
Statement at top of page 24.
2. Control valve is defective.
1. Not enough combustion/
ventilation air.
ACCESSORIES
SERVICE HINTS
When Gas Pressure Is Too Low
TECHNICAL SERVICE
www.sureheat.com
Corrective Action
1. Ventilate room. Stop using
odor causing products while
heater is running.
2. Locate and correct all leaks
(see Checking Gas Connec-
tions, page 16).
3. Refill supply tank (Propane/
LP models).
1. Open window and/or door for
ventilation.
2. Contact local gas supplier.
3. Clean ODS/pilot (see Care
and Maintenance, page 23).
1. Locate and correct all leaks
(see Checking Gas Connec-
tions, page 16).
2. Replace control valve.
1. Refer to Air for Combus-
tion and Ventilation require-
ments, page 7.
27