Problem in Operation
1. Blood Glucose Measurement
What happened?
The monitor does not display a message after inserting a test strip.
POSSIBLE CAUSE
Batteries exhausted.
Batteries incorrectly installed or
absent.
Test strip inserted upside down or
not completely inserted.
Defective monitor.
What happened?
You turned off the monitor but it makes a beeping sound.
POSSIBLE CAUSE
The strip is still inserted.
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WHAT TO DO
Replace the batteries.
Check to see if the batteries are
correctly installed.
Insert the test strip correctly with the
contact bars end first.
Contact the customer service at
1-888-307-8188, 1-866-469-2632
for help.
WHAT TO DO
Remove the strip. If you need to
test blood glucose, insert an unused
strip.