Troubleshooting - Arcam FMJ D33 Manual

trouble-
shooting
Problem
I cannot power on the unit using the remote control.
The LED is red and there is no sound.
POWER
The remote control does not work
I cannot adjust the volume using the remote control
I have connected and selected a source but there is no sound and the source LED
remains red.
I have connected and selected a source but there is no sound and the source LED
flashes green.
I have connected my MP3 player, USB flash drive or hard drive to the USB input but
there is no sound.
I have connected my computer to the USB input but the
computer has not responded.
I have connected my computer to the Class II USB input and the computer is asking for
a device driver.
The USB input is not working with my computer
The iPod input is not working with my Apple device
Solution
Check that the D33 DAC is powered on with the front panel power button.
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Check that the D33 DAC is connected to an active power outlet and the outlet, if
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switched, is switched on.
The D33 DAC is in standby mode.
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Press any button on the front panel or press the remote control
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on the unit.
If the 12V Trigger input is connected to an amplifier, the D33 will power on from
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standby when the amplifier is powered on.
Check that the batteries are installed.
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Replace the batteries
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Check that the remote sensor (behind the FMJ logo on the front panel) is not
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obscured.
Check that the remote sensor is not in direct sunlight or illuminated by sources
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of interference such as fluorescent lighting or a television screen.
The remote control has a range of 15m. Move closer than 15m.
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The remote control volume keys are designed to operate the volume control of
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an Arcam amplifier. If you are not using an Arcam amplifer, use your amplifier's
remote control to adjust the volume.
Ensure that you connect the D33 DAC to an amplifier with a volume control.
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Ensure that the remote control has 'line-of 'sight' to the amplifier.
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Check that the source equipment is powered on.
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Check that the source equipment is connected correctly to the selected input.
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For A/V S/PDIF sources: check that the source equipment is not set to surround
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sound bitstream output. Set the source S/PDIF output to 'PCM Stereo' or
equivalent. Refer to the source equipment manufacturer's handbook for further
details.
The D33 DAC does not support MP3 players, USB flash drives or hard drives.
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Connect your device to a computer and connect the computer to the D33 for
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playback.
LED remains red and the
USB
Check that the
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have connected to.
The computer does not have the Class II device driver installed.
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Disconnect the D33 DAC from the computer, install the driver and follow the
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on-screen instructions.
Refer to the USB FAQ on the Arcam website:
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Ensure that the Apple device is connected to the D33 iPod socket using an Apple
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docking connector to USB cable.
Ensure that your Apple device software is up-to-date by connecting the device to
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your computer and running iTunes.
Ensure that your device is supported; only Apple devices with a digital audio
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output can be used. See page E-7 for a compatibility list.
E-11
2
switch is set to the correct position for the socket you
USB SELECT
http://www.arcam.co.uk
key to power