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Problems
The coffee or hot
water tastes bad.
The coffee color
does not look right
RECYCLING
Let's help protect the environment!
Your appliance contains various materials that can be recovered or recycled.
Take it to a recycling collection centre or an approved service centre for recycling
MANUFACTURER'S WARRANTY
With a strong commitment to the environment, most of Krups products are
repairable during and after the warranty period. Before returning any defective
products to the point of purchase, please call Krups consumer service directly
The Warranty
This product is guaranteed by Krups for a period of 2 years against any manufacturing defect in
materials or workmanship, starting from the initial date of purchase.
The manufacturer's warranty by Krups is an extra benefit which does not affect consumer's
Statutory Rights.
The Krups warranty covers all costs related to restoring the proven defective product so that it
conforms to its original specifications, through the repair or replacement of any defective part
and the necessary labor. At Krups's choice, a replacement product may be provided instead of
repairing a defective product. Krups's sole obligation and your exclusive resolution under this
warranty are limited to such repair or replacement.
Conditions & Exclusions
The Krups warranty only applies within USA, Canada & Mexico, and is valid only on presentation
of a proof of purchase.
service centre or must be adequately packaged and returned, by recorded delivery (or equivalent
method of postage), to a Krups authorized service centre. Full address details for each country's
authorized service centre are listed on the Krups website (www.krups.com) or by calling the
appropriate telephone number listed below to request the appropriate postal address.
Krups shall not be obliged to repair or replace any product which is not accompanied by a valid
proof of purchase.
Probable causes
The heating unit or spout
circuit has limescale.
The appliance was not
rinsed properly after
descaling.
The water used is of
insufficient quality.
The coffee is not fresh.
The coffee grounds are too
coarse.
The cup is too cold.
: www.krups.com
at the phone number below for repair options.
Your help to sustain the environment is appreciated!
The product can be taken directly in person to an authorized
Solutions
Descale the appliance.
Rinse again thoroughly.
Change water. Water with a low mineral content
is preferable (pH 7).
Replace with fresh coffee.
Replace with finer coffee grounds.
Pre-heat the cup.
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