TROUBLESHOOTING
PROBLEM
POSSIBLE CAUSE
Polesaw fails to
The poles are not assembled
turn-on.
correctly.
No electrical contact between the
polesaw and battery.
The battery pack is depleted.
The lock-off lever and trigger are
not depressed simultaneously.
The battery and power tool is too
hot or too cold.
Bar and chain
No oil in the oil tank.
running hot and
smoking.
The discharge port is blocked by
debris.
Inlet opening in inner oil tank is
blocked by debris.
The sprocket is stuck and clogged
with debris.
The chain and bar
Chain tension overtightened or
running but not
loose condition.
cutting
Dull chain.
Chain on backwards.
Motor running, but
Motor stops after about 3
cutting abnormal
seconds.
When using the polesaw under
load, it stops.
Battery is not charged.
Lack of bar and chain lubricant
can cause increased friction.
Chain needs to be properly
maintained.
Incorrect battery storage
temperature.
SOLUTION
Reassemble the poles according to the
instructions.
To secure the battery, make sure the latches
on the battery compartment snap into place.
Charge the battery pack.
Press down the lock-off lever and hold it,
then depress the trigger to turn on the pole
saw.
Refer to the battery and charger
maintenance part in the manual.
Refill oil into the oil tank.
Refer to the manual to remove the bar and
clean out the debris.
Clean the oil tank, and refill with clean bar
and chain lubricant.
Clean the sprocket and refill with clean bar
and chain lubricant.
Refer to Re-tensioning the saw chain in the
manual.
Sharpen or replace the chain.
Refer to Replacing the Bar and Chain
assembly earlier in this manual.
Recharge the battery.
Release trigger. Restart the polesaw. Do not
force the polesaw. Refer to the manual for
proper use.
Charge the battery. Refer to the battery
and charger manual for correct charging
procedures.
Make sure the polesaw always has bar and
chain lubricant.
Allow the battery pack to cool until the
temperature drops to room temperature.
26