Frequently asked questions
The following simple issues can be handled by the user. Please call the after-sale service
department if the issues are not settled.
Inoperation
Odor
Long-term operation
of compressor
Illuminating light
does not shine
The refrigerator door
can not be properly
closed.
Loud noises
Warm tips:
◆The refrigerator enclosure may emit heat during operation specially in summer, this is caused by
the radiation of the condenser, and it is a normal phenomenon.
◆Condensation: condensation phenomenon will be detected on the exterior surface and door
seals of the freezer when the ambient humidity is large, this is a normal phenomenon, and the
condensation can be wiped away with a dry towel.
◆Buzz: Buzz will be generated by running compressor specially when starting up or shutting down.
Whether the freezer is plugged and connected to power;
Low voltage;
Failure power or tripping circuit
Odorous foods should closely wrapped;
Whether foods are rotten;
Whether the interior shall be cleaned.
It is normal that refrigerator operates for longer time in
summer when the ambient temperature is higher;
Do not put too much food in the freezer at one time;
Do not put foods until they are cooled;
Frequent opening of refrigerator door.
Whether the refrigerator is connected to power,
whether the illuminating light is damaged.
The freezer door is stuck by food packages;
Too much food;
Tilt refrigerator.
Whether the food is leveled, whether the refrigerator is
balanced;
Whether the refrigerator parts are properly placed.
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