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TROUBLESHOOTING

No power
Unable to locate or play files
No music is being played or heard
Unable to transfer media files (music,
video)
Computer not recognizing Digital Photo
Frame
If you experience any issues that are not listed above, or if you are unable to resolve your issue after trying the
methods and solutions described above, please contact our technical support team:
Email:
service@impecca.com
Or, visit our website :
http://www.impecca.com
1. Verify that the power supply is properly connected.
2. Be sure that the power switch is in the ON position.
3. Try using a different power outlet.
1. Check that the file is in a compatible format.
2. Check to see if the file is stored in a different directory.
1. Check the volume level.
2. Check if your file is compatible with the player.
1. Check if you have enough space on your Digital Photo Frame to
transfer the selected media file.
2. Check to make sure that the USB cable is connected to the PC and
to the Digital Photo Frame.
1. Check that the USB cable is properly connected to your computer.
2. Try plugging the USB cable into one of the back ports of your
computer.
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