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TROUBLESHOOTING
WiFi Extender Problems
I don't have an iPhone/iPad or Android phone/tablet. How can I set the Trinity Xtend up?
• The Terk Xtend WiFi Extender can also be set up via web browser. See the Using Browser-Based Setup
section on page 14 for more information.
I can't connect my phone, tablet, or computer to the Trinity Xtend
• Make sure your phone, tablet, or computer has WiFi turned on.
• The Trinity Xtend will appear by its SSID in the list of available networks. Your Xtend's SSID is listed on
the label on the bottom of the Xtend.
• You must enter the password listed with the SSID on the bottom of the Xtend in order to connect to
the Xtend.
I can't connect to my WiFi network from the TRINITY XTEND App.
• Press the Scan button on the screen of the App in order to list the available networks in your area.
• If your network does not broadcast its SSID, it will show up in the list as [Hidden]. You can enter the
SSID manually by choosing the [Hidden] option in the list and typing in the name on the following
screen.
• The Terk Xtend supports 2.4GHz and 5GHz 802.11 B/G/N/AC only. Check your wireless router to see if it
is supported.
• If you see your 2.4GHz network, but you can't see the 5GHz, you might need to move your wireless
router closer to the Xtend. 5GHz signals have a shorter range than 2.4GHz signals.
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