TROUBLESHOOTING
My WiFi coverage and/or performance isn't as good as I expected.
• Make sure you've connected each device you want to use to the Trinity Xtend, not directly
to your WiFi router. For example, if you want to use your streaming box, go to the WiFi
Setup
connection settings on your streaming box and find your Xtend's SSID in the list of available
connections (if you customized the Xtend's name and password, then connect to the
customized name with the customized password—otherwise, look at the label on the bottom
of the Xtend for your unit's default SSID and password).
d on
• Use the TERK XTEND App to check the strength of the WiFi signal the Xtend is receiving
from your WiFi router. If the signal strength is less than two or three bars, you might need to
to
move the Terk Xtend and WiFi router closer together.
• Once you've connected all of your nearby devices to the Xtend, you should notice a stronger
WiFi signal, which gives your streaming devices a better chance to perform to their full
potential given then speed of the connection from your provider! Keep in mind, however,
that the connection speed you experience in your home depends ultimately on the speed of
he
the Internet connection you receive from your service provider.
I can't reconnect to the Trinity Xtend.
ee if it
• Make sure you haven't automatically reconnected directly to your WiFi router. Go to the
s
WiFi connection settings for each of your devices and find your Xtend's name (either the
customized one you created or the default on the bottom of the unit) in the list of available
connections.
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