contract in accordance with the provisions of the Law for the Protection of
Consumers and Users, that shall entitle the consumer to request the repair or
replacement of the product, unless one of these options is objectively
impossible or disproportionate.
Accordingly, the remedy (i.e. the repair or replacement) shall be deemed to
be disproportionate if it imposes unreasonable costs on the seller. In order to
determine this, the following shall be considered: (i) the value of the product
if there were no lack of conformity; (ii) the relevance of the lack of conformity;
and (iii) if the other form of remedy could be carried out without major
inconvenience to the consumer and user.
To determine whether the costs are unreasonable, the costs incurred by one
form of remedy must be significantly higher than the costs corresponding to
the other form of remedy.
In addition, the consumer may choose between requesting a reduction in the
price or terminating the contract, if he is not entitled to demand the repair or
replacement of the product and whenever these actions would not be
completed within a reasonable timeframe and would cause more
inconvenience to the consumer and user. However, the termination shall
not take place where the lack of conformity is minor.
Both the repair and the replacement of the product as result of the product's
lack of conformity shall be free of charge for the consumer and user,
including labour and materials.
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