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TROUBLESHOOTING

PROBLEM
Faucet leaks underneath
handle.
Water does not completely shut
off.
Faucet leaks around aerator.
Faucet has an improper water
pattern.
ROUGH-IN
POSSIBLE CAUSE
Bonnet has come loose or o-ring on
cartridge is dirty or twisted.
Rubber valve seat is dirty, stuck,
or broken.
The aerator is incorrectly fitted, dirty,
or small parts inside the aerator are
improperly installed.
The aerator is dirty or small parts inside
the aerator are improperly installed.
SOLUTION
1. Move the handle to the OFF position. Unscrew the handle screw and
remove the handle.
2. Tighten the bonnet by turning it clockwise. Move the cartridge stem
to the ON position. The leak should stop draining out from around the
cartridge stem.
3. If the leak does not stop, shut off the water supply. Remove the bonnet
by turning it counterclockwise. Lift out the cartridge valve. Inspect the
larger o-ring on the cartridge bonnet and the smaller o-ring on the
cartridge stem. Remove any debris from the o-rings. If either o-ring is
twisted, straighten it. If either o-ring is damaged, replace the cartridge
by calling customer service.
4. Position the cartridge back into the faucet body. Make sure the ridges
on the two sides of the cartridge bonnet fit into the grooves on the
two sides of the faucet body. Tightly screw the bonnet onto the faucet
body.
5. Reinstall the handle.
1. Shut off the water supply.
2. Remove the handle from the faucet body. Loosen the bonnet by
turning it counterclockwise. Lift out the cartridge assembly.
3. Inspect the rubber valve seat in the faucet body. If there is debris or
brass scrap on the surface of the seat, remove it. If the rubber seat is
stuck tightly in the water inlet hole, push it gently with a fingertip so it
moves up and down smoothly. The spring (smaller end up) must be
placed back underneath the valve seat. If the rubber valve seat is worn
out or broken, replace the cartridge by calling customer service.
4. Position the cartridge back into the faucet body. Make sure the ridges
on the two sides of the cartridge bonnet fit into the grooves on the
two sides of the faucet body. Tightly screw the bonnet onto the faucet
body.
5. Reinstall the handle.
1. Remove the aerator from the spout on the faucet body. Inspect the
black rubber gasket inside the aerator. The rubber gasket should be
flat.
2. Reinstall the aerator on the spout.
1. Remove the aerator from the spout on the faucet body.
2. Gently flush the small parts inside the aerator to clear away any
debris.
3. Reinstall the aerator on the spout.
7

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