WillowWood Alpha TruSeal Instrucciones página 20

WARRANTY
Important Note: For the safety of you and your patients, WillowWood will not resell any returned
Alpha Liners that may possibly have been worn.
Material Safety Data Sheet
A Material Safety Data Sheet (MSDS) for the Alpha TruSeal Liner is available from WillowWood upon
request.
Warranty
WillowWood warrants each Alpha Liner from the date of fitting for a period of 12 months against
defects in material and workmanship. There is no warranty, expressed or implied, for damage caused by
abuse, mishandling or accident. The warranty is void if the fitting and routine care instructions are not
followed. For your protection and ours, please thoroughly clean all used products prior to return.
Warranty Disclaimer
WillowWood warrants that each product manufactured will, at the time of delivery, be of workmanlike
quality and substantially free of defects. WillowWood makes no other warranty, implied or expressed,
and makes no warranty of merchantability or fitness for a particular purpose. This warranty shall
terminate immediately upon an action to combine our products with other materials or in any manner
change the nature of our products. The remedy is repair or replacement or credit for the failed products
at the discretion of WillowWood. If a replacement product is provided to a customer, the warranty
period will be the number of days remaining on the original warranty. WillowWood's liability shall not
exceed the purchase price of the product. WillowWood is not responsible for any indirect, incidental or
consequential damage.
Retention of Rights
WillowWood retains all intellectual property rights reflected in its physical products, regardless of the
transfer of the physical products to another party or parties.
Trial Period
The trial period for an Alpha Liner is 30 days from the date of the seller's invoice. The policy for Alpha
Liners returned during the trial period is as follows:
• Credit will be offered for patient rejection, defined as "product not appropriate for patient"
• For all other circumstances, exchange for a different Alpha Liner will be offered
Returns
A customer's preferred distributor will handle all liner returns.
If you wish to return a product purchased directly from WillowWood, follow these simple steps:
A. Be prepared to provide the following information:
• Account # or company name
• Quantity to be returned
B. Please call Customer Care at 1.800.848.4930 to get a Return Merchandise Authorization (RMA)
number. This must be done before the product is returned.
C. When packing the product, place the RMA number prominently on the outside and inside of the
package containing the product being returned.
By following these steps you will guarantee that your return will be processed expeditiously and
credited accurately.
• Purchase order # and/or serial #
• Reason for return
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