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Guarantee
Le Creuset is proud of the workmanship in its
products and guarantees its enamelled cast iron
cookware from the date of purchase, for the
lifetime of the original owner, whether a self
purchase or received as a gift.
What does it cover ?
The lifetime guarantee covers faulty workmanship
and materials when the product is used in normal
domestic household conditions and in accordance
with the care and use instructions provided.
It does not cover wear and tear or misuse of
the product. This includes overheating by use
of too high heat and thermal shock ie plunging
a hot pan into cold water.
How to Claim ?
To claim under this guarantee, attach your name,
address and nature of complaint to the product.
Return it to your retailer from which it was
purchased, or to the appropriate address given for
your country of residence. Alternatively call the
helpline for advice.
Defective cookware will be replaced free of
charge, by a similar product, or one of equivalent
value if the product is no longer in production.
Replacement with the same colour of cookware
cannot be guaranteed.
The Lifetime Guarantee does not affect your
statutory rights.
Free Helpline
We want you to get the very best from your new
product. If you have any questions about your
cast iron cookware, please call the appropriate
helpline number for your country.
UK and Ireland
Helpline : (44) 0800 373792 9am to 5pm Monday
to Friday. UK and Ireland only.
Email : helpline@lecreuset.co.uk
Visit : www.lecreuset.co.uk
Address : Le Creuset UK Ltd, Le Creuset House,
83 Livingstone Road, Walworth Industrial Estate,
Andover, Hampshire, SP10 5QZ
Canada
Helpline : 1-866-666-6162
Email : canadasales@lecreuset.com
Visit : www.lecreuset.ca
Address : Le Creuset Canada Inc.
255 St-Jacques West, 2nd Floor
Montreal, Quebec, Canada H2Y 1M6
South Africa
Helpline: 0861 773 321
Email: info@lecreuset.co.za
Visit: www.lecreuset.co.za
Address: Le Creuset South Africa Pty Ltd, Postnet
Suite 94, Private Bag X3, Plumstead 7801
India
Helpline : (91) 22 6455 8328
Email : info@lecreuset.org
Le Creuset India Trading Pvt Ltd, C/o Blaze Tours
and Travels Pvt Ltd, 3rd floor, Indian Merchants'
Chamber, Veer Nariman Road, Churchgate (W),
Mumbai – 400 020
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