Troubleshooting; General Considerations; Warranty Period; Warranty Statement - PROZIS JAM Manual Del Usuario

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TROUBLESHOOTING

Some issues that may arise can be solved by the user. If the problem persists after having tried the
following solutions, please contact Prozis customer service.
Technical problem Cause
The speaker does not work. The device battery is empty.
The speaker does not An operation error has oc-
connect to the playback curred in the speaker and/or
device. playback device.
The connection is
unstable. The distance be-
tween devices is too large.
There is no sound. The speaker volume or
playback device volume is
too low.
The connection is
compromised.

WARRANTY STATEMENT

All electrical and electronic products commercialized by Prozis via www.prozis.com are covered by
the warranty applicable to the purchase and sale of consumer goods.
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Solution
Charge the device battery.
Switch off the speaker and connect
again.
Check if there are other devices
connected to the playback device.
Reduce the distance between the
speaker and the playback device.
Follow the instructions to increase
speaker volume, or increase playback
volume.
Reduce the distance between the speak-
er and the playback device. Interrupt the
connection and retry.

GENERAL CONSIDERATIONS

This document contains the terms and conditions of Prozis' warranty for final consumers.
This warranty is valid exclusively for consumers who purchase the product for non-professional pur-
poses.

WARRANTY PERIOD

Prozis guarantees the product is to remain free from material and production defects for a 2-year
period, counting from the date of initial purchase by a consumer and respective delivery, or for longer
if legally established by the applicable national law.
In the event that repair is required, this 2-year period is suspended during repair time.
CONSUMABLES
The gradual performance decrease caused by prolonged use of the product's consumable compo-
nents, such as batteries, is not covered by this warranty unless the malfunction is caused by faulty de-
sign, materials or production.
HOW TO MAKE A CLAIM
If the need arises to exercise the rights conceded to you through this warranty, please contact Prozis
customer service via the communication channels provided on the Prozis website, and follow the
provided instructions or recommendations. Contact and technical assistance information is also
provided at the end of this warranty.
Any claims made regarding this warranty will only be valid if proof of purchase is presented by the
original customer. This proof of purchase may be the original invoice or receipt, as long as it includes
information regarding the date of purchase and the product's model name.
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