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Troubleshooting
PROBLEM
Coffee not dispensing.
Failed foil seal.
PURGE on display.
12
(cont.)
PROBABLE CAUSE/SOLUTION
• Piercing needle is clogged with coffee grounds. Turn unit off; unplug. Allow unit to cool
completely. To remove any built-up coffee grounds, insert end of bent paper clip into eye and
up into piercing needle.
• There is variability in the single-serve pack manufacturing process which causes some types
of single-serve packs to be weaker at the seams. Brew using a different brand of single-serve
packs.
• Place travel mug on cup rest. Press
(ON/OFF) button.
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