Maintenance Requirements - Össur RHEO KNEE Manual Del Usuario

REPORTING WARRANTY CLAIMS AND RETURNING PRODUCTS
To obtain the benefits of this limited warranty, any suspected defect must
both be reported to Össur and the affected RK/RK XC must be sent to
Össur within 30 days of the defect having occurred within the Warranty
Period.

MAINTENANCE REQUIREMENTS

In the case where the original purchaser has purchased a 60 months
warranty package: RK/RK XC must be sent to ÖSSUR for maintenance
between months 36 and 40 from the date of delivery to the original
purchaser to be eligible for 60 month warranty consideration.
Noncompliance with the time period listed in these Maintenance
Requirements shall render this Limited Warranty null and void. The
postmark attesting to the date of mailing of RK/RK XC shall be decisive
for establishing compliance with these time limits and all other time
limits set forth in this Limited Warranty.
RK/RK XC RETURNS
When returning a RK/RK XC to Össur for any reason specified in this
Limited Warranty, the entire RK/RK XC must be returned in packaging to
ensure safe transport. The RK/RK XC shall be sent to Össur by the sender
at the sender's risk, and Össur therefore recommends that appropriate
transport insurance be taken out by the customer. Össur will, however,
bear the costs of transport of RK/RK XC back to the sender.
For RK/RK XC returns made to comply with the Maintenance
Requirements, upon request and subject to availability, Össur will send a
loaner RK/RK XC to the user's health care provider free of charge for the
duration of the maintenance period. The loaner RK/RK XC must be
requested at least 6 weeks before return of the user's RK/RK XC to Össur.
For RK/RK XC returns outside of regular Maintenance Requirements,
Össur will send a loaner RK/RK XC to the user's health care provider as
soon as possible and free of charge for the duration of the maintenance
period. The loaner RK/RK XC must be returned to Össur not later than 7
days after the serviced RK/RK XC has been returned. Össur reserves the
right to charge a fee for each day the loaner RK/RK XC is retained past
the 7 day time limit.
Upon return of the serviced RK/RK XC, Össur will remind the customer
of the obligation to return the loaner joint within the stipulated time
period. Failure to return the loaner
RK/RK XC within the stipulated time period will be construed by Össur as
a statement of customer's intent to purchase the loaner RK/RK XC unless
Össur receives an explicit statement to the contrary from the customer.
Any complaints and returned products under the terms of this limited
manufacturer's warranty must be made/sent to the following address;
any queries can be submitted through the phone number given below:
Össur Americas
27051 Towne Centre Drive, Foothill Ranch, CA 92610, USA
Tel: +800 233 6263 / Fax +1 949 362 3888
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