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Troubleshooting
Problem
Motor does not run
Motor power drops
Motor performance drops
Grass catcher not
filling sufficiently
Only a company specialist may be able to correct faults that cannot be rectified with the aid of this table. Please call the
Snow Joe
+ Sun Joe
customer service center at 1-866-SNOWJOE (1-866-766-9563).
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®
Remedy
• Unplug the unit from the power source and check that the blade is able to
rotate freely. If the mower was previously in use, let the motor cool down
because the electrical brake could still be engaged.
• Check mains, extension cord, and circuit-breaker (fuse)
• Clean discharge channel/housing
• Start mower on short grass or in a previously mowed area and tilt back
• Correct the cutting height
• Check that you are using a suitable extension cord of proper gauge and
length (see Extension Cord Chart pg. 2)
• Power source (e.g. generator) has too low voltage
• Air vents are blocked
• Correct the cutting height
• Clean discharge channel/housing
• Replace or resharpen mowing blade (contact an authorized Snow Joe
Sun Joe
service center)
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• Correct the cutting height
• Allow the lawn to dry
• Clean the grille on the grass collection bag
• Clean the discharge channel/housing
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