Troubleshooting - sunjoe MJ401C-PRO Manual Del Operador

Troubleshooting

• Remove the safety key before carrying out maintenance on the machine or when checking that its parts are
in proper working order.
• To avoid unnecessary hassles, consult the following table before contacting customer service with any mechanical issues.
Fault
Mower fails to start
Mower stops while
mowing
The mower cannot
cut grass evenly
The mower cannot mulch
properly
The mower is difficult to push
The mower is vibrating at high
speed
Only a company specialist may be able to correct faults that cannot be rectified with the aid of this table. Please call the
Snow Joe + Sun Joe customer service center at 1-866-SNOWJOE (1-866-766-9563).
® ®
Possible Cause
a) The safety key is not inserted
b) The motor/blade control is
disengaged
c) The battery is flat
d) The mower deck is clogged with
grass or debris
e) The grass is too tall
a) The battery is flat
b) The grass is too tall
c) The mower deck is clogged with
grass or debris
d) The machine is overload and
switched off by the overload
protection system
a) The lawn is rough or uneven
b) The blade is not sharp enough
a) The mower deck is clogged with
grass or debris
b) The grass is too wet
c) The grass is too tall
d) The blade is not sharp enough
a) The grass is too tall to cut
b) The blade or the mower rear is
dragged by heavy grass
a) The motor shaft is bent
b) The blade is unbalanced
c) The blade screw is loosen
15
Remedy
a) Insert the safety key
b) Press safety lock button first ,then the
switch lever.
c) Charge the battery
d) Clean the mower deck. Make sure the
blade is free to move
e) Set the mower to a high cutting
height. Lift the front wheels slightly by
pressing down on the handle bar.
a) Charge the battery
b) Reset the cutting height
c) Clean the mower deck. Make sure the
blade is free to move
d) Cool down the machine for 5 mins. Wait
for the overload protection to reset the
machine
a) Adjust cutting height
b) Sharpen or replace the blade
a) Clean the mower deck. Make sure the
blade is free to move
b) Wait until the grass is dry
c) Adjust the cutting height to the high
position to mow for the first time, and
mow again at the desired height setting
d) Sharpen or replace the blade
a) Adjust cutting height higher
a) Stop the motor, remove the safety key,
and inspect the damage. Call the Snow
Joe + Sun Joe customer service center
® ®
at 1-866-SNOWJOE (1-866-766-9563)
b) Balance the blade by grinding each
cutting edge equally or replace a new one
c) Tighten the blade bolt