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BASIC WARRANTY :
The company warrants that this item is free from manufacturing and material defects for a period of one year from
date of purchase, subject to the following conditions and limitations.
The company will, at its' option, replace free of charge and defective
part, replace free of charge any defective part, which the Purchaser
shall notify their Distributor or the company within the warranty
period. The obligation of the company product under this warranty
is expressly limited to such replacement.
The provisions of this limited warranty shall not apply to
the following:
1. Accidents.
2. Unauthorized repairs or alterations.
3. Normal maintenance.
4. Incidental damages caused by failure of the mantel.
5. Improper installation.
The provisions of this limited warranty shall not apply to
deterioration due to wear and exposure beyond the following
limitation:
1. For 180 days from the date of purchase for exterior finished surfaces.
Due to the properties of natural wood, the company makes no
warranty against mineralization of wood components.
For Flamelux Electric Fireplace Mantel
This warranty is void unless the following conditions are
adhered to:
1. The company reserves the right to inspect defective parts
that have been replaced under warranty. Dealer is expected to
hold defective parts for 60 days.
2. Only parts and accessories and other material, available through
the company product are to be used in the performance of
warranty service.
3. Purchasers are responsible for presenting / notifying the
company as soon a problem exists. The warranty repairs should
be completed in a reasonable amount of time from the date of
authorization. Not to exceed 30 days past notification.
FOR CUSTOMER SERVICE:
customer@primahomefurnishings.com
1-883-907-1099
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