Commercial Guarantee - ROBLIN MAESTRO Manual De Uso

COMMERCIAL GUARANTEE AND GUARANTEE
FOR AFTER SALES SERVICE

Commercial guarantee

The commercial guarantee provided by
FRANKE FRANCE SAS for products of the
ROBLIN brand is limited to distribution
professionals. It is applicable in continental
France, Corsica and the DOM-TOM (French
overseas departments and territories).
The commercial guarantee is a guaran-
tee of 2 years for parts (excluding labour
and travel expense). It applies starting
from the billing date for the equipment
to the consumer, provided that this oc-
curs in the 12 months following the date
of sale by ROBLIN to the Customer.
In order to satisfy the consumer at
the time of any intervention by the
after-sales service department, the
Customer agrees to direct it to the
service put in place by ROBLIN in order
to organise the service intervention as
quickly as possible.
The after-sales service department may
be contacted at the following number:
04 88 78 59 93.
The items to be provided to the ROBLIN
after-sales service department are:
– A description of the malfunction
observed
– The commercial reference of the
product and its serial number
– A copy of the purchase invoice of the
consumer and his contact information
This guarantee applies to any technical
or functional problems. The following are
excluded from the commercial guarantee:
– Breakdowns related to accessories or
consumables (filters, bulbs...),
– Damage, malfunctions or defects
attributable to external causes,
– Damage due to corrosion, improper
connection or feed,
– Damage due to non-respect of the
instructions provided by ROBLIN
(installation, assembly...),
– Breakdowns resulting from
modification of the construction and
characteristics of equipment of the
ROBLIN brand,
– Breakdowns and damage occurring
after use of spare parts which do
not correspond to those provided
originally by ROBLIN, or due to an
absence of maintenance,
– Breakdowns resulting from
professional or commercial use of
the equipment.
Availability of spare parts
In application of article R 111-3 of the
Consumer Code, for products placed on
the market starting from 1 March 2015,
ROBLIN guarantees the availability of
the spare parts necessary for use of its
Products for a period of 10 years follow-
ing purchase of the product by the con-
sumer, with the invoice being deemed
as proof, provided that dated within the
12 months following the date of sale by
ROBLIN to the Customer.
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