Problems
Solutions
Phone does
1. Ensure you have held the power button down for more than 5 seconds.
not turn on
2. Re-insert the battery and retry turning on the phone.
3. Plug charger into the phone and ensure the battery is charged.
Cannot
1. Signal strength may be weak, try moving your location and try again.
connect to a
2. It may be possible that you are using the phone beyond the network
network
service coverage area.
3. Check that your SIM card is correctly installed and is valid. (Contact
your network provider)
No
1. Check that your SIM card is correctly installed.
information
2. You may have permanently locked your phone by entering the PIN
displays when
code incorrectly 3 times. Obtain your PIN code from your network
the phone
provider.
is on
3. Increase the screen brightness in "Settings".
Phone call
1. Increase the call volume using the up and down keys while on a call.
quality is poor
2. It may be that the network reception is poor in your location. Try
moving to another area to obtain a better connection.
Shorter
1. Standby time is related to system settings. In areas of poor reception,
standby time
the phone will use more battery power to try to find a base station.
Reduce the standby time to save battery power.
2. It could also be the case that the battery of the phone has become
worn out. You may need to replace the battery.
If one of these
1. Check WiFi/mobile data connection.
features;
2. App permissions.
WhatsApp,
3. Set up
Facebook,
4. Restart
Youtube is not
working.
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