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This list is used for checking and solving common faults and errors. The LED displays an error code
with warning sound when problem occurs. In most cases, problem should be resolved by reconnecting
cables and run a factory reset mode.
Error Code
Excessive overtime operation
E1
Overloading
E2
E3
Connection cable failure
Power voltage unmatched
E4
Factory reset mode request
RES
E11
Handset fault
E12
Control box fault
The power outputs for the wireless charger and the USB chargers
Power outputs specification
Input : 100-240V ~ ,50/60Hz,1.5A
Output : 24.0V = 2.1A.50.4W
Wireless charger specification
Voltage : DC 9V
Power : 10W
USB chargers specification
Voltage : DC 24V
Power : A:12W C:30W Max
Main sensor specification
Voltage : DC24V
Power : 50.4W
SIGNATURE DESIGN BY ASHLEY®
Faults
Automatic recovery after stop using for 18 minutes
Reduce weight of loading
Check all cables (Power cord, handset cable, motor
cable) and power plug are connected properly
Check voltage of power supply
Run a factory reset process (Page 22)
Reconnect handset cable
Run a factory reset process
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Solution
2022
November,
Page 8 Of 18
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