Issue
Solution
The vacuum-mop cannot
The battery level is low. Recharge the vacuum-mop,
be turned on.
and try again.
The vacuum-mop cannot
The battery level is low. Recharge the vacuum-mop,
start cleaning.
and try again.
The vacuum-mop
There are too many obstructions around the
cannot return to the dock
charging dock. Place the charging dock in a more
to charge.
open area.
The vacuum-mop is too far away from the charging
dock. Move it closer to the charging dock and try
again.
The vacuum-mop is
Turn off the vacuum-mop, and then turn it on
malfunctioning.
again.
A foreign object might be caught in the brush, side
The vacuum-mop makes
brush, or the left/right wheel. Turn off the vacuum-
unusual sounds.
mop and remove any debris.
The vacuum-mop
The dust compartment is full, please empty its
cleans less efficiently
contents.
or leaves dust behind.
The filter is blocked, please clean it.
A foreign object is caught in the brush, please clean
it.
The vacuum-mop is
offline.
The Wi-Fi signal is weak. Make sure the vacuum-
mop is in an area with good Wi-Fi coverage.
Something is wrong with the Wi-Fi connection.
Reset the Wi-Fi and download the latest version of
the app, and try reconnecting.
The vacuum-mop cannot resume the cleanup.
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