Qilive Q.1588 Manual Del Usuario página 11

5.3 Cleaning the charging case
When the charging case and earbuds are exposed to foreign
materials, such as dust, sand, or metal shavings, the device may
not charge properly or may be damaged. If the earbuds or the
charging case were exposed to foreign materials, wipe them with a
soft and dry cloth before inserting earbuds into the charging case.
6. GUARANTEES
Guarantees and limitations of liability
Products are guaranteed for a period of 36 months from the date
of purchase, or from the date of delivery to the customer's home.
Depending on the country, this guarantee consists of 24 to
36 months of validity for the legal compliance guarantee.
For countries that only implement a 24-month legal compliance
guarantee, a 12-month commercial guarantee is applied at the
end of the first guarantee, and supplements it.
Guarantee application procedure
For the legal compliance guarantee
Please consult your retailer for information and/or to refer to their
GTCs (General Terms and Conditions of Sale).
For the commercial guarantee
Please go to the reception desk at your place of purchase with
your proof of purchase (e.g. sales receipt), the
product and the accessories it came with, and its original
packaging, for all countries other than France. It is important to
have the date of purchase, the model and the serial number or
IMEI number to hand (this information is usually indicated on the
product, packaging, or on your proof of purchase). You'll need to
bring back the product with the accessories needed for its correct
functioning (power supply, adapter, etc.). If your claim is covered
by the guarantee, the after-sales service may, within the limits of
local law, either:
• Repair or replace faulty parts.
• Exchange the returned product with a product that has,
at the least, the same features and that offers equivalent
performances.
• Refund the product at the price stated on the proof of purchase.
Repaired or replaced products may include new and/or
reconditioned hardware and components.
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