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purchase of a new appliance. Improper disposal of the appliance constitutes fraudulent
conduct and is subject to sanctions by the Police Authority. For further information, contact
the local administration responsible for environmental management.
WARRANTY TERMS
Tognana Porcellane S.p.A. thanks you for your choice and guarantees that its appliances are a
product of the latest technologies and research.
The appliance is covered by the standard TWO-YEAR warranty from the date of purchase by the
first user. This warranty is without prejudice to the validity of the legislation in force concerning
consumer goods (D.L. 6 September 2005 n. 206 art. 128 and following).
In order to make a claim under the Warranty, the consumer must submit the receipt or invoice
certifying the purchase of the product.
If the consumer wishes to submit a claim under the Warranty, they must contact the retailer or
Tognana Porcellane S.p.A. directly at the following email address:
support@tognana.com,
or
phone number +39 0422 – 6721.
The components or parts found to have ascertained manufacturing defects shall be repaired or
replaced free of charge by our authorised service network, during the aforementioned warranty
period.
The repair costs, including the cost of the spare parts, the shipping costs for the delivery of a
defect-free product or component, shall be borne by Tognana Porcellane S.p.A.
Tognana Porcellane S.p.A. shall also bear the shipping costs for the return of the defective product
or component, in the event Tognana Porcellane S.p.A. or the service centre requests the return of
the defective product or component. In any case, the consumer shall bear the cost of suitable
packaging for the return of the defective product or component.
Tognana Porcellane S.p.A. reserves the right to fully replace the appliance in the event its repair is
found to be impossible or disproportionately expensive, with another equivalent (or similar)
appliance within the warranty period.
In this case, the warranty period shall remain that of the first purchase: any servicing carried out
during the warranty period shall not extend the warranty period itself.
This appliance shall never be considered defective in terms of its materials or manufacture in the
event it is adapted, changed, or adjusted to comply with national or local safety and/or technical
standards in force in a country other than that for which it was originally designed and
manufactured.
This appliance has been designed and built for domestic use only: any other use shall void the
warranty.
The warranty does not cover:
• parts subject to wear and tear, or parts requiring periodic replacement and/or maintenance;
• professional use of the product;
• malfunctions or any defects resulting from incorrect installation, configuration, software / BIOS /
firmware updates not carried out by Tognana Porcellane S.p.A. authorised personnel;
• repairs or servicing carried out by persons not authorised by Tognana Porcellane S.p.A.;
• tampering with the assembly components, or where applicable, with the software.
Additional claims, in particular requests for compensation, shall be excluded unless liability is
established by law.
At the end of the Warranty period, or for products not covered by said Warranty, Tognana
Porcellane S.p.A. shall remain available to assist with any questions or requests for information by
the end Client. Further information can also be found on our Website:
www.tognana.com.
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