Hkoenig vio9 Manual De Instrucciones página 19

13. When the microwave oven with grill function is
first used, it may produce slight smoke and smell.
This is a normal phenomenon, because the oven is
made of a steel plate coated with lubricating oil, and
the new oven will produce fumes and odor generated
by burning the lubricating oil. This phenomenon will
disappear after a period of using.
WARRANTY
The warranty period for our products is 2 years, unless otherwise stated, starting from
the date of initial purchase or the date of delivery.
If you have any problems or questions, you can easily access our help pages,
troubleshooting tips, FAQ, and user manuals on our service site:
https://sav.hkoenig.com.
By typing the reference name of your device in the search bar, you can access all
available online support, designed to best meet your needs.
If you still cannot find an answer to your question or problem, then click on "Did the
answer solve your problem?". This will direct you to the Customer Support Request
Form, which you can fill out to validate your request and get help.
WARRANTY CONDITIONS
The warranty covers all failures occurring under normal use, in accordance with the
usage and specifications in the user's manual.
This warranty does not apply to packaging or transportation problems during shipment
of the product by the owner. It also does not include normal wear and tear of the
product, nor maintenance or replacement of consumable parts.
EXCLUSION OF WARRANTY
- Accessories and wearing parts (*).
- Normal maintenance of the device.
- All breakdowns resulting from improper use (shocks, failure to comply with power
supply recommendations, poor conditions of use, etc.), insufficient maintenance or
misuse of the device, as well as the use of unsuitable accessories.
- Damage of external origin: fire, water damage, electrical surge, etc.
- Any equipment that has been disassembled, even partially, by persons other than
those authorized to do so (notably the user).
- The products whose serial number would be missing, deteriorated or illegible that
would not allow its identification.