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REPLACEMENT PARTS
Visit our website: totalpond.com/replacement-parts
or contact Customer Care Monday - Friday
1-888-412-6001
WARRANTY
1 Year Warranty
LIMITED WARRANTY
All pumps and electrical products are warrantied to the user against
defective material and workmanship, under normal working conditions.
This warranty period begins on the date of purchase by the original
purchaser.
APPLICATION
Warranty covers only properly installed and maintained units. Any
damage or modification to the cord or to the unit will terminate the
warranty. Pump warranty is limited to applications pumping fresh
water in a pond or fountain only. Other liquid applications or extreme
temperature uses must be approved in writing by the manufacturer.
Receipt and product date code are required for warranty claims.
WARRANTY CLAIM
Warranty claims must be made by calling Customer Care (at 1-888-
412-6001). If the item is determined to be defective, you will be given
authorization to return the defective part(s), freight pre-paid, along with
proof of purchase.
DISPOSITION
The manufacturer will make a good faith effort for prompt disposition
regarding all warranty claims. Returned product will be inspected to
determine cause of failure before warranty is applied. Warranty does
not cover any costs associated with the shipping, handling, installation
or removal of products or parts subject to this warranty. For products
damaged in transit, a claim should be filed with the carrier.
DISCLAIMER
Any oral statements made about the product by the seller, the
manufacturer, the representatives, or any other parties do not
constitute warranties, should not be relied upon by the user, and are
not part of the contract for sale. The seller's and manufacturer's only
obligation, and buyer's only remedy shall be for the manufacturer to
either replace and/or repair at the manufacturer's sole discretion, the
product as described above. Neither seller nor the manufacturer shall
be liable for injury, loss or damages for lost profits, lost sales, injury to
person or property, or any other incidental or consequential loss arising
from any cause whatsoever, no matter whether based upon warranty,
contract, negligence or other misuse, and the buyer and user agree that
no other remedy shall be available to them. Before using, the buyer and
user shall determine the suitability of the product for the intended use,
and assume all risk and liability whatsoever in connection therewith.
The warranty and remedy described in this limited warranty is an
exclusive warranty and remedy in lieu of any other warranty or remedy
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customercare@totalpond.com
expressed or implied. All other warranties and remedies are hereby
expressly excluded, including but not limited to any implied warranty
or merchantability of fitness for any particular purpose. This warranty
gives the buyer and user specific legal rights, and buyer and user may
also have other rights which vary from state to state. Some states
do not allow exclusioinis or limitations of incidental or consequential
damages, so the above limitations or exclusions may not apply to you.
Please call Customer Care before returning item to store: 1-888-412-6001
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