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TECHNICAL INFORMATION
Troubleshooting
Problem
Possible Cause(s)
Low water flow or
1. Clogged filter
spray pressure
2. Water supply valve not
3. Nozzle is dirty
4. External bidet filter
5. Pressure settings
Water Temperature
1. Water comes out cold
is low
2. Water comes out lukewarm
3. Water starts out hot but
Wash features do not
1. Not activating Seat Sensor
work or fail to spray
Water (wash spray)
1. Water temperature set to off
not heated
2. Resettable fuse blown
3. Eco Mode set to
Water flows before
1. Water coming from nozzle
or after use
opened fully
decreases in temperature
High-Efficiency
Solution(s)
1. Remove, clean, and reinstall mesh filter
(see maintenance section on page 21).
2. Check that the water supply valve at wall is
fully open.
3. Clean the nozzle (see page 20).
4. If you have an external bidet filter, check and
replace if necessary.
5a. Increase the water pressure settings.
5b. Check if connection hose is bent.
1a. The Water temperature level is turned off or set to
Low. Adjust temperature on control panel.
1b. Turn off High-Efficiency Eco Mode.
2. Turn off Standard Eco Mode.
3. Warm water can be used for about 90 seconds at
the Medium setting. Stop all wash functions to allow
the heater to warm the water.
1a. Adjust sitting position to fully cover the Seat Sensor.
1b. Override the Seat Sensor (see page 17).
1. Make sure that the Water temperature setting is on.
2. The bimetal resettable fuse may blow if the
temperature exceeds over the normal level. The
bidet will not work and show an error message until
the bidet cools down.
3. Turn Eco Mode off or change setting to Standard
Eco Mode.
1a. The water that comes out between the nozzle
before or after a wash cycle is the self-clean cycle
and is not a malfunction.
1b. Residual water may drip into the bowl for several
seconds after a wash cycle or self-clean cycle, and
is not a malfunction.
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