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SMART DIAGNOSIS™ FEATURE
This feature is only available on models with the
icon.
Use this feature to help you diagnose and solve problems
with your appliance.
NOTE
• For reasons not attributable to LGE's negligence,
the service may not operate due to external factors
such as, but not limited to, Wi-Fi unavailability,
Wi-Fi disconnection, local app store policy, or app
unavailability.
• The feature may be subject to change without
prior notice and may have a different form
depending on where you are located.
USING LG THINQ TO DIAGNOSE
ISSUES
If you experience a problem with your Wi-Fi equipped
appliance, it can transmit troubleshooting data to a
smartphone using the LG ThinQ application.
• Launch the LG ThinQ application and select the Smart
Diagnosis feature in the menu. Follow the instructions
provided in the LG ThinQ application.
USING AUDIBLE DIAGNOSIS TO
DIAGNOSE ISSUES
or
Follow the instructions below to use the audible diagnosis
method.
• Launch the LG ThinQ application and select the Smart
Diagnosis feature in the menu. Follow the instructions
for audible diagnosis provided in the LG ThinQ
application.
1. Open the LG ThinQ application on the smart phone.
2. In the application, select the appliance from your
list of connected appliances and then press the dots
at the upper right of the screen.
3. Select Smart Diagnosis, then press the Start Smart
Diagnosis button.
NOTE
• If the diagnosis fails several times, use the
following instructions.
4. Select the Audible Diagnosis.
5. Follow the instructions on the smart phone.
6. Keep the phone in place until the tone transmission
has finished. View the diagnosis on the phone.
NOTE
• For best results, do not move the phone while the
tones are being transmitted.
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