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VIETA AUDIO S.A. guarantees its products for a period of 24 months. The guarantee period starts on the date of
purchase of brand new products that have never been used by the first end user.
This guarantee covers any possible manufacturing flaws for any Vieta products sold on Spanish territory by
authorised distributors. Vieta products acquired in other countries will be covered by the guarantee supplied by
the local distributor.
This guarantee will only be valid when accompanied by an invoice for the product that includes the client's
name, the distributor and the date of purchase. VIETA AUDIO S.A. agrees to repair any product with a problem
occurring during normal use as detailed in the user's manual and when being used for the purpose for which it
was designed.
The guarantee will not be extended because a component is changed or the product is replaced.
INCIDENTS THAT ARE EXEMPT FROM GUARANTEE:
1. The guarantee period exceeds the stipulated time.
2. When the product has been handled by centres or personnel that are not authorised by VIETA AUDIO S.A.
3. When the product has been damaged by incorrect handling or use for purposes other than those it is intended
for and that are not contemplated in the user's manual, or when it has broken pieces, scratches, cracks, wear and
tear, damage produced by particles of paint, sand, water or food within the unit..
4. This guarantee does not cover expenses or damages caused by transport.
5. Loss, robbery or accidents produced by fire, liquid, chemical substances, excessive heat, inadequate
ventilation, vandalism, electrical storms, incorrect or excessive power supply, lightening, impact, other external
forces, radiation.
6. Any additional cost related to installing or uninstalling the product.
7. Products purchased outside Spanish territory or from distributors that are not authorised.
8. The data contained on our products (photo files, music, digital support, etc.) are not covered by the guarantee
under any circumstance; it is the client's responsibility to make back-up files before giving us the product.
Likewise, any incorrect configuration or installation of software or incompatibility issues with hardware
belonging to other equipment, including drivers and controllers.
9. Maintenance, repairs or parts replacement due to use and wear and tear.
10. Rechargeable and/or disposable batteries (life cycle depends on usage frequency).
11. Small faults or variations in the quality of the product that do not affect its value or the purpose for which it
was created.
12. Negligence.
13. Accessories:
Plugs and cases.

Connector cables.

Headband.

Eartip and sleeve kits.

Decorative finishes.

14. Any issue detected on receipt of the goods must be notified to customer care 902.367.607 or sat@vieta.es.
In accordance with article 366 of trade law, VIETA AUDIO S.A. will not accept any claims regarding broken goods,
impacts or missing packages 24 hours after the goods have been delivered.
CUSTOMER CARE / Tel. 34 902 367 607 / Fax. 34 93 574 26 83 / www.vieta.es
TERMS OF GUARANTEE