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TROUBLESHOOTING
WARNING: If you smell gas:
• Shut off gas supply.
• Do not try to light any appliance.
• Do not touch any electrical switch; do not use any phone in your building.
• Immediately call your gas supplier from a neighbor's phone. Follow the gas supplier's instructions.
• If you cannot reach your gas supplier, call the fire department.
IMPORTANT: Operating log set where impurities in air exist may create odors. Cleaning supplies, paint, paint
remover, cigarette smoke, cements and glues, new carpet or textiles, etc., create fumes. These fumes may mix
with combustion air and create odors.
WARNING: Turn off and let cool before servicing. Only a qualified service person should service
and repair log set.
PROBLEM
Log set is smoking/
sooting excessively
Note: It is natural
and unavoidable
for vented gas log
sets to produce
moderate levels of
carbon(soot) where
flames contact the
logs.
Burner is exces-
sively noisy. Note:
The movement and
combustion of gas
will create low, un-
avoidable levels of
noise.
Burner flame is too
low or too high.
POSSIBLE CAUSE
1. Poor fuel quality.
2. Fireplace venting system not
drafting properly.
3. Excessive flame impinge-
ment or blockage.
4. Improper fuel/air mixture.
5. Excessive gas supply/ pres-
sure.
6. Damper closed or not open
sufficiently.
1. Passage of air/gas across
irregular surfaces.
1. Incorrect gas supply or pres-
sure.
2 Blocked burner orifice or
burner manifold ports.
3. Improper burner orifice size.
4. Valve not operating properly.
5. High Altitude.
CORRECTIVE ACTION
1. Contact local natural gas company.
2. Adjust damper wide open and/or have
fireplace and venting professional
cleaned and checked.
3. Separate the logs to allow more flame
passage.
4. Remove any foreign items from the
flame pattern.
5. Preheat flue in very cold weather
6. Open the damper fully when operating
the gas log set.
1. Relieve any tight bends or kinks in gas
supply line.
1. Check for proper gas supply
pressure.
2. Free burner orifice and manifold
ports of any burrs, paint,
or other blockage.
3. Verify proper burner orifice sizing.
4. Replace Valve.
5. Adjust orfice size for altitude.
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