VELTIUM LITE Zero Guía De Usuario página 60

8. TROUBLESHOOTING
In this section you can find the answer to doubts or incidents that may occur while using the
charger and/or the VELTIUM App.
8.1 CHARGER STATUS
If the indicator light on the charger comes on in a colour other than those identified in section
3. CHARGER STATUS AND COLOUR CODE, there may be a problem that can be identified by
means of their ERROR STATUS:
LOST CONNECTION WITH THE METER SET (Flashing yellow):
*
Only in LITE Uno and
LITE Kubo chargers
The charger has lost its connection with the Meter Set and is trying to recover it.
WHAT TO DO:
• Check that the Meter Set elements (Meter and Gateway) are connected to a power
supply.
• Check that there is no damage to the cable connecting the Meter Set and the charger
and that it is correctly connected at both ends.
• If the charger is connected to the Internet by means of a Local Network, check that the
router and the other elements (switch, etc.) of said network have a power supply and
are working correctly.
• If the charger maintains its status following these checks, select the
charger SETTINGS screen in the
Support service for specific help with this problem, using the
TEMPORARY ERROR (Flashing red):
The charger has detected an anomalous situation during the vehicle charging process and
has stopped the charge for safety reasons.
WHAT TO DO:
• Disconnect the vehicle from the charger. This will make the error message disappear
and return the charger to its AVAILABLE status.
PERMANENT ERROR (Red):
The charger has detected an internal fault and has stopped the charge for safety reasons.
WHAT TO DO:
• Disconnect the vehicle from the charger and restart it.
• If this status continues after restarting the charger, contact the User Support service for
specific help with this problem, using the
Dynamic power control
Contact button.
30
No option of the
section and contact the User
Contact button.