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Troubleshooting Tips... Before you call for service
Problem
Colored spots
Incorrect use of fabric
softener
Dye transfer
Water
Water supply is improperly
temperature is
connected
incorrect
House water heater is not set
properly
Slight variation
This is normal
in metallic color
Bad odor inside
Washer unused for a
your Washer
long time, not using
recommended quality of HE
detergent or used too much
detergent
Detergent leak
Incorrect placement of
detergent insert
This is normal
Improper
Dispenser clogged
dispensing
of softener
Softener is filled above the
max line
Softener cap issue
Dispenser
Laundry detergent packet
drawer not
placed in dispenser drawer
dispensing
properly
Pump running
Clog in sump drain
while washer is
not in use
22
Possible Cause
What To Do
Check fabric softener package for instructions and follow
directions for using dispenser.
Sort whites or lightly colored items from dark colors.
Promptly remove wash load from washer.
Make sure hoses are connected to correct faucets.
Make sure house water heater is delivering water at 120°–
140°F (48°–60°C).
Due to the metallic properties of paint used for this unique
product, slight variations of color may occur due to viewing
angles and lighting conditions.
Run a Tub Clean cycle.
In case of strong odor, you may need to run the Tub Clean
cycle more than once.
Use only the amount of detergent recommended on the
detergent container.
Use only HE (high efficiency) detergent.
Always remove wet items from the washer promptly after
machine stops running.
Leave the door slightly open for the water to air dry. Close
supervision is necessary if this appliance is used by or near
children. Do not allow children to play on or in this or any other
appliance.
Make sure detergent insert is properly located and fully seated.
Never put detergent above max line.
It is normal operation to see detergent leak on door gasket
about 20 seconds after filling the dispenser.
Monthly clean the dispenser drawer to remove buildup of
chemicals.
Make sure to have the correct amount of softener.
Make sure softener cap for dispenser is seated or it will not
work.
Laundry detergent packets should not be used in the
dispenser. They should only be added directly to the wash tub
following the manufacturer's directions.
This is normal. Drain sump is detecting an undesired water
fill level from a potential open faucet. Shut off water valve and
inspect water valve for blockage.
49-3000291 Rev 1
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