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We have the option of providing warranty cover by
rectifying deficiencies free of charge, replacing a
product free of charge (if applicable, in the form of
a successor model of the same or higher quality)
or by issuing a credit note. In the case of sensors,
floodlights, outdoor and indoor lights, the warranty
period for the STEINEL Professional product you
have purchased is 5 years in each case from the
date on which the product was purchased.
Within the scope of warranty cover, we shall not
bear your expenses accruing from subsequent
fulfillment nor shall we bear your expenses for
removing the defective product and installing a
replacement product.
Statutory rights accruing from defects, gratui-
tousness
The warranty cover described here shall be
applicable in addition to the statutory rights of
warranty – including special consumer protection
provisions – and shall not restrict or replace them.
Exercising your statutory rights in the event of
defects is gratuitous.
Exemptions from the warranty
All replaceable lamps are expressly excluded from
this warranty.
In addition to this, the warranty shall not cover:
– any wear resulting from use or any other natural
wear of product parts or any deficiencies in the
STEINEL Professional product that are attributa-
ble to wear caused by use or other natural wear,
– any improper or non-intended use of the product
or any failure to observe the operating instruc-
tions,
– any unauthorised additions, alterations or other
modifications to the product or any deficiencies
attributable to the use of accessory,
– supplementary or replacement parts which are
not genuine STEINEL parts,
– any maintenance or care of products that is not
carried out in accordance with the operating
instructions,
– any attachment or installation that is not in ac-
cordance with STEINEL's installation instructions,
– any damage or loss occurring in transit.
Application of German law
The warranty shall be governed by German law ex-
cluding the United Nations Convention concerning
the International Sale of Goods (CISG).
Making claims
If you wish to make a warranty claim, please send
your product complete and carriage paid with the
original receipt of purchase, which must show the
date of purchase and product designation, either
to your retailer or directly to us at STEINEL (UK)
Ltd. – 25 Manasty Road, Axis Park, Orton South-
gate, GB- Peterborough Cambs PE2 6UP United
Kingdom. For this reason, we recommend that you
keep your receipt of purchase in a safe place until
the warranty period expires.
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