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SYMPTOM
The lights turn off too late
in Dusk-to-Dawn setting.
The lights stay on
continuously.
The lights flash on and off.
The lights flash once then
stay off in manual mode.
210063-02
TROUBLESHOOTING GUIDE
POSSIBLE CAUSE
The light fixture may be installed in a relatively
dark location.
1. The motion sensor may be picking up a heat
source like an air vent, dryer vent, or brightly
painted, heat-reflective surface.
2. The light has been turned "ON" using the
app.
3. The light fixture is wired through a dimmer
or timer.
4. The light fixture is on the same circuit as a
motor, transformer, or fluorescent bulb.
1. Heat or light from the lamp heads may be
turning the motion sensor on and off.
2. Heat is being reflected from other objects
and may be turning the motion sensor on
and off.
3. The "Full Brite Time" is in "TEST" mode
and warming up.
4. A utility company has installed a Smart
Meter device close to the light fixture.
The motion sensor is detecting light from the
lamp heads.
To see operational and troubleshooting information and videos,
go to www.hzsupport.com
SOLUTION
Relocate the light fixture or use the 3 hour or 6
hour setting.
1. Decrease the sensitivity setting or reposition
the motion sensor.
2. Use the app to set the light to "AUTO" or
"OFF" mode.
3. Do not use a dimmer or timer to control the
light fixture. Replace the dimmer or timer
with a standard on/off wall switch.
4. Install the light fixture on a circuit without
motors, transformers, or fluorescent bulbs.
1. Reposition the lamp heads away from the
motion sensor.
2. Decrease the sensitivity setting or reposition
the motion sensor.
3. While in TEST mode, the light only stays on
for 5 seconds. Set the "Full Brite Time" in the
app to the 1, 5, or 20 minute setting.
4. The Smart Meter device can create an
interference with motion sensing lights.
Relocate the light fixture away from this type
of meter.
Reposition the lamp heads to keep the area below
the motion sensor relatively dark.
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