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Troubleshooting Procedures (cont.)
Troubleshooting the Whirlpool System
Symptoms
2.
Motor starts, but all jets
are not functioning.
3.
User keypad is
illuminated but does not
respond to buttons.
4.
User keypad indicator bar
keeps scanning at
power-up.
5.
User keypad is
illuminated, but pump
won't start.
6.
Motor runs but pump
won't prime (cavitates).
7.
Pump stops before 18
minutes.
Kallista
Probable Causes
C. Wiring harness from user
keypad to control is loose,
disconnected or damaged.
D. Keypad doesn't work.
E. Control doesn't work.
A. Jet is closed.
B. Jet not installed correctly.
C. Jets are blocked.
A. Control program is locked.
B. Wiring harness from user
keypad to control is loose,
disconnected or damaged.
C. Keypad doesn't work.
D. Control doesn't work.
A. Control program is locked.
B. Wiring harness from user
keypad to control is loose,
disconnected or damaged.
C. Keypad doesn't work.
D. Control doesn't work.
A. Power cord from pump to
control is loose,
disconnected or damaged.
B. Pump doesn't work.
C. Control doesn't work.
A. Pump is shimmed too high.
B. Small air leak at pump inlet. B. Securely tighten nuts(s) on intake side
C. Motor/pump doesn't work.
D. Control doesn't work.
A. GFCI or RCD tripped.
B. Suction is blocked.
C. Jets are blocked.
D. Motor overheated and
protection device activated.
9
Recommended Action
C. Check wiring for proper connections
Replace wiring harness if necessary.
Refer to installer/dealer.
D. Replace user keypad. Refer to
installer/dealer.
E. Replace control. Refer to
installer/dealer.
A. Rotate jet trim ring counterclockwise to
open.
B. Reinstall jet; check for O-ring damage.
C. Remove blockage.
A. Reset GFCI or RCD.
B. Check wiring for proper connections.
Replace wiring harness if necessary.
Refer to installer/dealer.
C. Replace user keypad. Refer to
installer/dealer.
D. Replace control. Refer to
installer/dealer.
A. Reset GFCI or RCD.
B. Check wiring for proper connections.
Replace wiring harness if necessary.
Refer to installer/dealer.
C. Replace user keypad. Refer to
installer/dealer.
D. Replace control. Refer to
installer/dealer.
A. Check wiring for proper connections. If
problem persists, refer to
installer/dealer.
B. Replace pump. Refer to
installer/dealer.
C. Replace control. Refer to
installer/dealer.
A. Lower pump/control to subfloor level.
of pump.
C. Replace motor/pump. Refer to
installer/dealer.
D. Replace control. Refer to
installer/dealer.
A. Identify source of fault, and correct.
Reset GFCI or RCD.
B. Remove obstruction.
C. Remove blockage.
D. Check for blockage at suction and/or
jets. Remove blockage and allow motor
to cool.
1034059-5-C
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