Troubleshooting
If your devices are not recharging from your Goal Zero Yeti, follow these steps:
1. Ensure the Output Port has been turned on. The white LED light on the power button should be
lit up.
a. If any of the lights have turned red, this indicates a trip. Push the button again to reset it. The light
will turn white when it is successfully reset.
2. Check the Battery Display. If it is at 20% or below, charge your Goal Zero Yeti.
3. Check the LCD Display for warning icons:
OVERLOAD: Power draw exceeds port's maximum allowance. Indicated by red light in the
port's button.
Temperature warning.
Allow unit to cool.
4. Verify your device is suitable for use with the Goal Zero Yeti:
a. All of the Goal Zero Yeti output ports have their own max power capacity. Check the Goal Zero
Yeti'sTech Specs to ensure your device is compatible.
5. If you are still experiencing trouble with your Goal Zero Yeti, please call our Customer Solutions
Center at 1-888-794-6250 or by email at support@goalzero.com.
If you are having trouble with WiFi connection:
1. Press and hold the WiFi button for approximately 3 seconds to force the Yeti into
connection mode. The WiFi symbol on the screen will begin to flash.
2. Reconnect your device to your Yeti following the instructions in the Goal Zero Yeti App.
NOTE: If none of these solutions resolve your issue try resetting the unit by holding the Units and
Info button for 3 seconds to reset your Yeti. Check your Yeti to see if the issue is resolved after the
reset.
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Battery
requires
attention.
Contact customer support. 1-
888-794-6250
Education
BATTERIES 101: GOAL ZERO utilizes the latest and greatest in battery technology to accompany
you on all life's adventures. From the versatile and lightweight Lithuim Ion, to the robust and
powerful Lead Acid, we've compiled some helpful tips to keep your GOAL ZERO batteries working
their best.
i. Batteries need exercise.
The best thing for any battery is to use it. Don't leave the battery sitting without being charged for
extended periods of time. If you will be storing the Goal Zero Yeti without a charger, make sure it's
fully charged before you put it away.
ii. The "Battery Memory" myth.
Thanks to old Nickel-Cadmium (NiCd) batteries, there's a myth running around that you should completely
drain your batteries before plugging them in for a recharge, called "deep cycling". Although true with NiCd
batteries, the typical batteries you'll find in most of your gear today, including the advanced lithium and
lead-acid batteries used in your GOAL ZERO rechargers, require no such draining. In fact, you should avoid
deep cycling your batteries – it does more harm than good in most cases.
iii. The "Stadium Effect".
The stadium effect occurs when recharging your batteries. You'll notice your battery quickly filling up in the
beginning, then slowing down noticeably when trying to charge up the last several percentages. Think of
how quickly a stadium fills up when the doors first open – there are hundreds of open seats so it's easy to
find the one you want. Eventually there are only
a few open seats here and there and people have to maneuver around to find the spot they want and
filling those seats takes longer. The same theory applies to recharging batteries. It's easy for energy to
flow in and take up empty space in the beginning, and as time goes on and there is less space available, it
takes longer for the energy to fill in the holes.
iv. Read the manual.
Yeah, it might be a long read, but the manual is the best place to find the dos and don'ts for the battery
in your specific device. Reading your manual will ensure you're taking steps to keep your batteries happy
and healthy.
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