TROUBLESHOOTING
Problem
The handle buttons do not
respond
Cannot spray water
No response from indicator
light
Water stains/stains remain
on the floor after use
Product is difficult to push
Possible Solution
Check if the product is activated and turned on
normally.
Check if the product has power.
The handle is a Bluetooth device, check whether it
can be used normally after restarting the product.
Check if there is water in the water tank.
Check whether the water outlet is blocked. If it is not
used for a long time, it may be nlocked by scale. Try
to use citric acid soak for 24 hours before using.
Check if the charging port is loose, plug in the adapt-
er again.
Check if there is water in the charging port, if there is
please contact after-sales customer service.
Check if the adapter indicator is on, if not, please
contact after-sales customer service.
There are much dust and debris in the cleaning area,
use a vacuum cleaner/broom to clean up before use.
The cleaning cloth may be too dirty or too wet, dis-
connect the power and replace the cleaning cloth.
The cleaning cloth may be washed with washing
powder, and may be not thoroughly washed. The
washing powder remains on the celaning clth. Please
use liquid detergent to clean the celaning cloth again.
If the cleaned area has not been cleaned for a long
time or is a place with thick grease deposits such as
a kitchen, please use detergent to clean the stained
area once, and then do the mop cleaning.
It may be the residue on the floor after cleaning with
the detergent used before, and it needs to be cleaned
several times with the product.
Check if it needs to be charged (red light flashes slow-
ly/flashes fast).
Try to push the product lightly.
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