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Troubleshooting
WARNING
To reduce the risk of electric shock, turn power OFF and disconnect plug from electrical
outlet before performing maintenance or troubleshooting checks.
Problem
Possible causes
Clean Water Tank may be empty.
Reduced
Clean Water Tank may not be
spray OR
seated completely.
no spray
Pump may have lost prime in
Hose Cleaning Mode.
The hose to your machine is
not primed.
No spray
through
hose & tool
Tanks may not be seated properly.
Dirty Water Tank has picked up
maximum amount of dirty water
and has reached full line.
Clean Water Tank is empty.
Loss of
Rubber Tab on Dirty Water Tank is
suction
not sealed tight.
power
Accessory Hose Door may not be
closed tightly in place.
Nozzle may be clogged from pet
hair or debris.
Cleaning Mode Switch mistaken
for Power Button.
No power
Outlet may not be active.
Tank may have been over-filled
Water may be caught in space
between the tank and the tank's
Leaking tank
handle.
Remedies
Refill tank.
Turn power OFF. Remove and
reseat tank.
Hold end of hose below water level
in tank to prime.
With the machine OFF and
unplugged, remove the nozzle from
the Foot. Place a ballpoint pen in
the black cylinder next to the screw.
When water bubbles up, remove
the pen. Reassemble the nozzle and
hose.
Pick up both tanks and reseat them
so they fit properly.
Empty Dirty Water Tank.
Check fluid levels in the Clean Water
Tank. Refill the tank if it is empty.
Check the Rubber Tab on the Dirty
Water Tank and press firmly on all
edges to secure it tightly (see step
4 on page 11 for details).
Check the Accessory Hose Door
and make sure it is closed tightly –
it should be locked into place.
Use the Nozzle Clean Out Tool
and follow steps on page 12 for
"Cleaning Nozzle".
Press the Power Button on the left
side of the machine to turn the
machine ON.
Try plugging in a different device that
uses a grounded outlet to test for
power from the outlet.
1. Make sure your tank has the water
and formula in it that you've pre-
pared.
2. With the cap twisted ON tightly,
hold your tank at an angle, over a
sink or drain, so any extra water can
pour out of the space.
3. Wipe the tank dry with a cloth.
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