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LED
HSPA Communication. Flashes every time the HSPA signal level is checked and when packets are
L3
exchanged with Alarm.com.
HSPA Signal Level. Flashes 0 to 5 times to indicate signal strength, or toggles on/off slowly when
L4
communicating with Alarm.com servers.
L5
Z-Wave Error LED. See section "LED L5 (yellow)" for error descriptions.
LED Details
LED L1 (Red)
L1 flashes when there is an error. The number of flashes indicates the error number. If there are two or more
errors at the same time, the errors will flash one after the other. The LED will stay off for at least four
seconds between errors.
Number
of Flas-
hes
Module cannot communicate with the panel. Ensure section [382] option [5] is ON. Verify panel
software is version 1.1 or higher. Check the connectors (between the panel and communicator) and
1
powercycle the panel. If the error persists, there may be an issue with the module or panel.
The SIM card is missing. The SIM card holder can be found on the module. Verify that the SIM card holder
2
is closed securely and that there is a SIM card in the holder.
The module is trying to register on the HSPA network. If it persists for more than a few minutes, the
module is having problems registering with the HSPA network. Check L4 for signal level. If signal level is
3
lower than 2 "bars", change the panel's location or use a remote antenna option. If the signal is good, the
module may be roaming on a HSPA network that does not partner with our HSPA providers, or the SIM
card was not activated yet because the Alarm.com account was not created correctly.
The module is registered on the HSPA network but cannot connect with Alarm.com. Power down the
module, wait one minute, restore power and perform a communications test. Verify signal strength and try
4
a different location for the module/antenna. If the problem persists, contact Alarm.com Technical
Support.
Radio portion of the module is not working correctly. If this persists for more than a few minutes the
5
module may need to be replaced. This error is extremely rare so verify that the module is flashing 5 times.
This is an error only if it persists for more than a minute. Otherwise, it is just an indication that the module
6
is fixing an unusual condition regarding communication with the HSPA network.
7
The module is not compatible with this panel type. Please insert a compatible module.
If it persists, the account may have been set up incorrectly. Contact Alarm.com Technical Support. You
8
will be asked to check the serial number of the module.
LED L2 (Yellow)
L2 flashes with every communication between the module and the panel. Normal pattern calls for a series of
quick flashes every two seconds in Idle mode or four seconds in PowerSave mode. It also occasionally flashes
in patterns to indicate Z-Wave status. Refer to the following table for a description of the various possibilities.
Function
Error and Solution
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