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Australia only
PLUM PRODUCTS WARRANTY
Subject to proper installation and normal residential use, Plum
Products ("Plum") play products are warranted, subject to the
limitations stated below, to the original retail purchaser or owner to
be free from manufacturers defects in material or workmanship for a
period of 1 (one) year from the date of original retail purchase.
All warranties may be registered. To register your warranty please visit
www.plumproducts.com and retain your proof of purchase for the
warranty period.
Goods covered under this limited warranty will be replaced or
repaired, at our option, and returned to the customer at no cost to the
customer. Plum reserves the right to examine photographs or physical
evidence of goods claimed to be defective and to recover the goods
prior to settling a warranty claim.
Non –residential use of the play products is prohibited and there will
be no warranty for any commercial, competition or playground use
as these products are designed for residential use only. No warranty
shall apply on equipment subjected to abuse, negligence, improper
installation or use, vandalism, acts of God, unauthorised alteration
or attachment to other equipment, improper use or repair by the
customer or a third party.
Whilst every endeavour is made to ensure the highest degree of
safety in the product, freedom from injury cannot be guaranteed. It is
essential to install correctly in accordance with installation instructions,
supervise your children's play activity and maintain your play
equipment periodically according to manufacturer guidelines.
This warranty does not cover scratching or scuffing of the product as
a result of normal wear and tear and any minor defects which do not
affect the functionality of the product. This warranty is expressly in lieu
of all other warranties, express or implied given by Plum.
Your statutory rights remain unaffected. Our goods come with
guarantees that cannot be excluded under the Australian Consumer
Law under which you are entitled to a replacement or refund for
a major failure and for compensation for any other reasonably
foreseeable loss or damage. You are also entitled to have the goods
repaired or replaced if the goods fail to be of acceptable quality and
the failure does not amount to a major one.
To make a claim please contact us immediately on our customer
service number or email below.
Telephone Plum Customer Services: 1800 900161
Email: Aushelpdesk@plumproducts.com
All claims must be made within 14 days of purchase or within a
reasonable time of awareness of defect and must be accompanied by
proof of purchase. Please therefore retain proof of purchase. Plum
may reject claims which are not made within a reasonable time and/
or where there is no proof of purchase. Plum will meet the cost of all
agreed and validated claims.
Thank you for purchasing our product.
Plum Products Australia Pty Ltd, Suite 303, 156 Military Road, Neutral
Bay, NSW 2089, Australia.
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