Troubleshooting
Problem
The appliance does not turn on
Weak suction
Brush roller tangled indicator
blinking
Voice prompt:
1. Please install the brush roller
correctly.
2. Please check the brush roller.
3. Please install the brush roller
cover correctly.
WiFi indicator is off
CWT empty indicator blinking
Voice prompt
1. Insufficient water in the Clean
Water Tank,turned into AUTO
mode.
2. Insufficient water in the Clean
Water Tank, unable to make
steam.
DWT full indicator blinking
Voice prompt
Dirty Water Tank is full.Please
empty and clean the Dirty Water
Tank.
Boiler error indicator blinking
Voice prompt:
Boiler error, please restart the
appliance.
All lights off in operation
Battery level<10%
Voice prompt:
Battery low. Please charge the
appliance.
iLoop illuminates red
Voice prompt:
Clean the dirty water tank or the
debris channel.
Note:
If the above troubleshooting guide fails help, please visit our website www.tineco.com
for further support.
Possible cause
1. No power
2. Auto protection for
overheating
The dry filter is not
installed, or the dry filter
is dirty
1. The brush roller is
blocked
2. The brush roller is not
installed
3. Brush roller cover is not
installed correctly
WiFi is not connected
CWT is empty
The dirty water in DWT has
reached the MAX line
Boiler error
Battery overheat or
malfunction
Low power
Dirt sensor malfunction or
blocked
20
Solution
1. Charge the appliance
2. Restart after cooling
down
Install the dry filter or
clean and allow it to dry
completely
1. Remove blockages
2. Install the brush roller
correctly
3. Install the brush roller
cover correctly
Follow the in-app guide to
connect to WiFi
Refill CWT
Empty the dirty water and
then reinstall the DWT
Restart the appliance
Cool the appliance down
and restart
Charge the appliance, or
restart
Remove blockages, clean
the debris channel, or
restart