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If the adjustable base fails to operate, investigate the symptoms and possible solutions provided in
the chart below:
SYMPTOM
No features of the base will activate.
Remote control backlight does not illuminate.
Head or foot section will elevate, but will not
return to the horizontal (flat) position.
Excessive motor noise.
Remote control synced to multiple bases.
TROUBLESHOOTING
SOLUTION
• Program the remote control (see Remote
Control Programming section of this manual for
programming procedures).
• Unplug power cord, wait 30 seconds and plug in
to reset electronic components.
• Electrical circuit breaker may be tripped. Check
electrical service breaker box to verify.
• Defective surge protection device or electrical
outlet. Test outlet by plugging in another working
appliance.
• If the base was operated over the rated duty cycle,
thermal switch opens. Wait 30 minutes before
trying to operate the base. Once the base resumes
normal operation, do not exceed the duty cycle.
• Replace batteries in remote control.
• Base mechanism may be obstructed. Elevate base
and check for obstruction. Remove obstruction.
• Head section may be too close to the wall.
• If base is located on hard surface flooring, place
carpet pieces or rubber caster cups under each leg
or caster of the base.
• Elevate the head or foot section a short distance
(with the remote control) to realign the lift/lower
mechanisms with the base support platform.
• Verify that base is not positioned against a
wall, nightstand, or other object that may cause
vibration or noise.
• If base is installed over a base frame, verify
motors are not causing base frame (or base frame
components) to vibrate.
• De-sync your remote control (see De-Syncing
Your Remote section of this manual for de-
syncing procedure).
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