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CARE AND CLEANING
When cleaning your toilet, wash it with mild, soapy water, rinse thoroughly with clear water and dry with a soft cloth.
WARNING: Do not use in-tank cleaners. These products can seriously corrode fittings in the tank. This damage can
cause leakage and property damage. American Standard shall not be responsible or liable for any damage caused
by the use of in-tank cleaners.
Problem
Possible Cause
Does not
a. Water supply valve closed.
flush
b. Supply line blocked.
c. Flush valve chain too loose or disconnected.
d. Sand or debris lodged in water control.
Poor or
a. Bowl water level too low.
sluggish flush
b. Supply valve partly closed.
c. Partially clogged trapway and/or drain pipe
and/or vent.
d. Supply pressure too low.
Toilet leaks
a. Poor supply line connection.
b. Poor bowl to tank/floor connection.
Toilet does
a. Flapper seal leaking or deformed.
not shut off
b. Sand or debris lodged in water control.
c. Flush valve chain too tight, holding flapper open.
Toilet bowl
a. Wax ring not fully compressed.
rocks after
b. Floor not level.
installation
In the United States:
American Standard Brands
P.O. Box 6820
Piscataway, New Jersey 08855
Attention: Director of Customer Care
For residents of the United States, warranty
information may also be obtained by calling
the following toll free number: (800) 442-1902
www.americanstandard.com
TROUBLESHOOTING GUIDE - See Step 8 For Diagram
FOR REPAIR PARTS LIST, SEE LABEL UNDER TANK LID.
Corrective Action
a. Open valve and allow water to fill tank.
b. Shut off water supply, disconnect supply line and inspect all gaskets and washers.
Reassemble.
c. Readjust chain length as required.
d. Shut off water supply. Remove cap and clean as per Fluidmaster maintenance
instructions at: www.americanstandard-us.com/enews/fluidmasterguide.pdf
a. Check that refill tube is connected to water control and inserted into overflow tube
without being kinked or damaged.
b. Open supply valve fully. Be sure that proper supply tube size is used.
c. Remove obstruction. Consult a plumber if necessary.
d. Normal supply pressure must be at least 20 psi.
a. Review Step 7 of installation procedure.
b. Review Step 1 through 6 of installation procedure.
a. Clean debris from seal surface. Replace flapper seal as needed.
See web for more info.
b. Shut off water supply. Remove cap and clean as per Fluidmaster maintenance
instructions at: www.americanstandard-us.com/enews/fluidmasterguide.pdf
c. Readjust chain length as needed.
a. Retighten bowl-to-floor knobs.
b. Use toilet shims and /or place a bead of caulk around the base of the toilet.
In Canada:
AS Canada, ULC
5900 Avebury Rd.
Mississauga, Ontario
Canada L5R 3M3
Toll Free: (800) 387-0369
www.americanstandard.ca
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In Mexico:
American Standard B&K Mexico
S. de R.L. de C.V.
Via Morelos #330
Col. Santa Clara
Ecatepec 55540 Edo. Mexico
Toll Free: 01-800-839-1200
www.americanstandard.com.mx
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